Gambling at perawin should always be fun, never stressful. This page explains the tools, resources, and support available to every Filipino player who needs help keeping their gaming habits healthy and under control.
Mandated by Philippine gaming regulations and strictly enforced by perawin.
At perawin, responsible gaming is not a checkbox on a compliance list — it's a core part of how the platform is built. We believe that every Filipino player deserves a gaming environment that is fair, transparent, and designed with their long-term wellbeing in mind, not just their short-term entertainment.
Gambling should always be an activity you do with money you can afford to lose, for entertainment purposes only. It should never be used as a way to earn a living, escape from problems, or recover money you've already lost. If you ever feel like gambling is causing stress, relationship issues, or financial hardship, perawin has the tools and the team to help you take back control — immediately, without judgment.
Our responsible gaming program covers three pillars: prevention (tools that help you stay in control before problems develop), intervention (early warning systems and support when patterns suggest a problem), and treatment (directing players to professional support resources available in the Philippines when needed).
perawin strictly enforces the 21-year minimum age requirement mandated under Philippine gaming regulations and applicable PAGCOR guidelines. Every new account undergoes identity verification before real-money play is permitted. Any player found to be under 21 will have their account immediately suspended and all funds handled in accordance with applicable regulations.
Every perawin account comes with built-in tools you can activate instantly from your account settings. No waiting, no approval needed.
Set a daily, weekly, or monthly maximum deposit amount. Once set, limits take effect immediately. Increases require a 24-hour cooling-off period before taking effect.
Cap how much you can lose in a given period. When your loss limit is reached, perawin will prevent further real-money wagering until the period resets.
Set a maximum continuous play session. When the timer expires, perawin will display a reminder and optionally log you out to encourage breaks.
Immediately block your account from all real-money activity for a period of your choosing — from 30 days up to permanent exclusion. Takes effect within minutes of your request.
Cool-Off Periods: If you need a short break without full self-exclusion, perawin offers cool-off periods of 24 hours, 48 hours, or 7 days. During a cool-off, you cannot deposit or place bets. Pending withdrawals are not affected. Contact support or activate directly from Account Settings.
perawin verifies the age of every registered player. No real-money access is permitted without completed identity verification. Players found to be under 21 are permanently barred and reported in accordance with Philippine gaming regulations.
perawin can display on-screen reality check notifications at intervals you choose, reminding you how long you've been playing and how much you've wagered — keeping you aware and in control during extended sessions.
No delays, no bureaucracy. Contact perawin support at any time — day or night — to request immediate self-exclusion. Your account will be restricted within minutes and you will not receive marketing communications during the exclusion period.
Deposit, loss, and wager limits give Filipino players complete control over how much they spend on the perawin platform. Set them proactively — before you need them — to stay well within your personal entertainment budget.
Your perawin account dashboard provides a full history of all deposits, wagers, wins, and losses. Review your activity at any time to make informed decisions about your gambling habits.
perawin's support team is available around the clock via live chat. If you are worried about your gambling or the gambling of someone you know, our agents are trained to listen, advise, and connect you with the right resources — without judgment.
Honest self-assessment is the first step toward healthy gaming. Ask yourself the questions below. If you answer "yes" to two or more, consider using perawin's responsible gaming tools immediately — or reaching out to a professional support resource available in the Philippines.
Two or more "yes" answers? You may be experiencing problem gambling. Please reach out to perawin support or contact a helpline. Asking for help is the bravest move you can make.
If you or someone you know needs help with a gambling problem, the following organizations provide free, confidential support to Filipino individuals and families.
The Philippine Amusement and Gaming Corporation (PAGCOR) runs a dedicated responsible gaming program with resources for problem gamblers and their families. Visit the official PAGCOR website for helpline details and support options.
The NCMH in Mandaluyong City provides mental health services including counselling for behavioral addictions. Their 24-hour crisis hotline is available to all Filipinos experiencing mental health challenges including problem gambling.
GA Philippines holds peer support group meetings in Metro Manila (Makati, Quezon City), Cebu, and Davao for individuals struggling with compulsive gambling. Meetings are free, confidential, and open to all.
perawin's own support team is available 24/7 via live chat. Whether you need help activating a limit, requesting self-exclusion, or just need someone to talk to, our agents are ready to help — day or night, in English or Filipino.
If you need to self-exclude from perawin right now, contact our support team via live chat inside your account. Your request will be actioned within minutes — 24 hours a day, 7 days a week, 365 days a year. There is no shame in asking for help. perawin fully supports your decision.
Gaming is most enjoyable when it's in your control. Set your limits, know the signs, and remember that perawin's team is always here if you need support. If you're playing responsibly, enjoy the full perawin experience.
21+ Only. Gambling involves financial risk. If gambling stops being fun, please use our tools or seek help.