perawin Frequently Asked Questions

Creating a perawin account takes under three minutes. Click the Register button on the homepage, fill in your mobile number, email address, and preferred password, then verify your mobile number via OTP. Once verified, your account is active and you can explore all games. Full KYC verification is required before your first withdrawal.

perawin accepts Philippine government-issued IDs for KYC: PhilSys (national ID), UMID, passport, LTO driver's license, or PRC ID. You'll need to upload a clear photo of your ID and a selfie holding it. KYC verification is typically completed within 24 hours. Until KYC is approved, withdrawals are on hold but you can still deposit and play.

The minimum age to register and play at perawin is 21 years old, in accordance with Philippine gaming regulations and applicable PAGCOR guidelines. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and the matter handled in line with regulatory requirements.

On the perawin login page, click "Forgot Password" and enter your registered mobile number or email address. You'll receive a one-time password (OTP) via SMS or email. Enter the OTP, then create a new password. The whole process takes about two minutes. If you don't receive the OTP, check your spam folder or contact perawin support via live chat.

No. perawin strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of balances. If you believe a duplicate account was created by error, contact support immediately to resolve the situation before it escalates.

To close your perawin account, contact our 24/7 support team via live chat and request permanent account closure. Before closure is processed, any remaining balance will be withdrawn to your registered payment method, subject to standard KYC verification. Note that self-exclusion is also available if you want a temporary or extended break rather than full account closure.

Log in to your perawin account, go to the Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100), then follow the on-screen instructions to authenticate the transaction in your GCash app. GCash deposits are credited to your perawin wallet instantly in most cases — usually within seconds.

The minimum deposit on perawin is ₱100 for most payment methods including GCash, Maya (PayMaya), and bank transfers via BPI, BDO, and Metrobank. Some promotional deposit offers may require a higher minimum to qualify for a bonus. Always check the specific promotion terms before depositing if you want to claim a welcome bonus or reload offer.

GCash withdrawals on perawin are typically processed within 1 to 3 hours after your request is approved, provided your KYC verification is complete. During peak hours or maintenance windows, processing may take up to 24 hours. perawin aims to be one of the fastest-paying online casinos in the Philippines — most GCash withdrawals arrive well within the same day.

Yes, perawin supports bank transfer withdrawals to BDO, BPI, and Metrobank accounts. The minimum bank withdrawal is ₱500. Bank transfers typically take 1 to 3 business days to reflect in your account, depending on your bank's processing schedule. Make sure the bank account name matches your verified perawin account name — mismatches will cause delays.

perawin does not charge internal fees for standard deposits or withdrawals. However, your payment provider (GCash, your bank, etc.) may apply their own transaction charges. For GCash-to-GCash transfers there are typically no fees for amounts under the daily limit. Always check your payment provider's fee schedule for the most current information.

Standard perawin accounts have a daily withdrawal limit that varies by payment method. GCash withdrawals follow GCash's own daily transfer limits (currently up to ₱100,000 per day for fully verified GCash accounts). For higher withdrawal amounts, bank transfer is recommended. VIP players may have elevated limits — contact support to discuss your specific situation.

perawin offers a wide selection of JILI slots, which are among the most popular slot games among Filipino players. Titles include Golden Empire, Fortune Gems, Crazy 777, Super Ace, Money Coming, Mega Ace, and many more. JILI games are known for their high RTP (return to player) rates, frequent bonus features, and smooth mobile performance — perfect for playing on Android or iOS.

Yes. perawin's live casino section features real dealers streamed in HD, offering baccarat, blackjack, roulette, Dragon Tiger, Sic Bo, and Filipino-favorite game shows. Games are provided by leading studios including Evolution Gaming and Asia Gaming. You can play live dealer games on desktop and mobile — the experience is designed to replicate the feel of a real casino floor.

Yes, perawin's sportsbook covers PBA (Philippine Basketball Association) games, NBA, UEFA, Premier League, UFC, boxing, and more. Football betting is also available with competitive odds on local and international leagues. Sabong (cockfighting) e-sabong markets are offered seasonally in accordance with applicable Philippine regulations. Odds are updated in real time and in-play betting is supported.

Absolutely. perawin is fully optimized for mobile browsers on both Android and iOS devices. You can access all games — slots, live casino, bingo, fishing games, and sports betting — directly from your smartphone browser with no app download required. The mobile interface is fast-loading even on a 4G connection, making it easy to play from anywhere in the Philippines, whether you're in Manila, Cebu, or Davao.

perawin uses certified Random Number Generator (RNG) technology for all slot and table games to ensure every outcome is completely random and cannot be predicted or manipulated. Live casino games use physical cards, wheels, and dice monitored by cameras. Game providers used by perawin — including JILI and Evolution Gaming — are independently audited for fairness by internationally recognized testing laboratories.

perawin offers a welcome bonus for newly registered Filipino players on their first deposit. The bonus amount and match percentage are posted on the Promotions page and may change periodically. To claim it, opt in during or after your first deposit. Always read the specific bonus terms, including the minimum deposit required and wagering requirements, before activating any offer.

Wagering requirements (also called rollover or turnover) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable funds. perawin lists exact wagering requirements in each promotion's terms and conditions.

Yes. perawin rewards loyal Filipino players through a tiered VIP program. As you accumulate points by playing real-money games, you progress through VIP levels that unlock benefits such as higher withdrawal limits, personalized bonuses, faster customer support, and dedicated account managers. Check the Promotions section in your perawin account for current VIP tier details and how to earn points.

Not always. Some perawin bonuses are restricted to specific game categories (e.g., slots only, or live casino only). Games may also contribute differently to wagering requirements — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. The game contribution percentages and eligible games are detailed in each individual bonus's terms and conditions page.

perawin operates under the applicable regulatory framework governing online gaming in the Philippines, with PAGCOR (Philippine Amusement and Gaming Corporation) being the primary licensing authority for online gaming platforms serving Filipino players. PAGCOR-regulated platforms are required to meet strict standards for fair play, player fund protection, and responsible gaming. Always look for the PAGCOR seal when choosing an online casino in the Philippines.

Log in to your perawin account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Pesos. Limits take effect immediately upon saving. To increase a limit, a 24-hour cooling-off period applies — a safeguard designed to protect you from impulsive decisions.

Self-exclusion is a responsible gaming tool that blocks your perawin account from all real-money activity for a period you choose — from 30 days up to permanent exclusion. To request self-exclusion, contact perawin's 24/7 live chat support team at any time. Your account will be restricted within minutes. During exclusion, you will not receive marketing communications and cannot reverse the exclusion before the chosen period ends.

If you or someone you know is struggling with problem gambling, several resources are available in the Philippines. PAGCOR operates a responsible gaming program with support resources accessible via their official website. The National Center for Mental Health (NCMH) in Mandaluyong offers behavioral addiction counselling. Gamblers Anonymous Philippines holds free peer support meetings in Metro Manila, Cebu, and Davao. perawin's support team can also connect you with these resources at any time.